Senior Technical Support Engineer & Team Lead
Having worked across on-prem datacenters to the cloud, from frontend, backend and fullstack, SaaS, RestAPIs and every other form of "as-a-Service" you can think of, I've provided specialized customer-focused support, completed technical implementations and deployments across and lead teams to elevate customer satisfaction.
Financial budgeting and investment tracking calculator
Platform recognizing environmental sustainability achievements
Lead Support Engineer & Technical Leader
Experienced lead support engineer with extensive development and infrastructure expertise. I have a proven track record of delivering customer-focused support, with a strong emphasis on customer retention and satisfaction. My expertise includes training and mentoring team members to enhance skills and improve support quality.
Throughout my career, I've successfully handled complex projects through effective stakeholder management, providing leadership and guidance to both technical and non-technical teams. My experience spans bespoke applications, SaaS solutions, REST APIs, and SDKs across B2B, B2C, and E2E clients, having worked at startups, SMBs, and enterprise organizations.
I believe in continuous learning and staying up-to-date with the latest technologies while maintaining a strong foundation in software engineering principles. My ability to collaborate and communicate effectively at all levels and across geographically separated teams has been key to meeting business objectives.
A collection of apps and projects I've built
Financial budgeting and investment tracking calculator
Platform recognizing environmental sustainability achievements